Helping Your Customers to Know Their Rehab Options

Helping Your Customers to Know Their Rehab Options

What do most people envision when they hear the word wheelchair? The first thing that comes to mind is probably a picture of a standard chrome manual wheelchair similar to what they see in the airport.  And how about their idea of a wheelchair cushion?  Do they think of a basic flat piece of foam or perhaps an egg crate cushion?  If they have any familiarity with power wheelchairs, is this based solely on what they’ve seen on late night television?


But now what happens when they or a family member experience a traumatic injury or are diagnosed with a progressive condition that will affect their mobility?  The news regarding the prognosis and the potential loss may be devastating.  They may be overwhelmed by what they must absorb in terms of how their body works (or doesn’t work), how they might need to adjust their lives, what they might be able to do or not do now or in the future, what medications they need to take and so forth.  The must begin to comprehend how the injury or illness might affect their work, school or family life, their ability to participate in their previous activities and their independence and overall lifestyle.  This is an enormous amount of information to take in and process.


On top of all this, they are also suddenly barraged with terms like lightweight vs high strength lightweight vs ultra lightweight manual wheelchair, or  front wheel, mid wheel or rear wheel drive power wheelchair, or alternative drive control, power seating options and tilt inspace.  Expressions like skin protection and positioning, postural deformities and secondary supports are used when talking about wheelchair seating.  What do these all mean?  What happened to that simple chrome wheelchair with the foam cushion? How can they keep this all straight while dealing with the injury or illness at the same time? Although much of this information may be explained by the Physician, the Physical Therapist, the Occupational Therapist, and you, the actual amount that is retained may be limited due to the emotional and mental toll of the situation.

So how can you help your customers to learn about the types of equipment that are available and which ones might meet their needs?  One way to do this is through VGM’s comprehensive brochure called “Know Your Rehab Options”. This 23 page booklet provides a summary of complex rehab technology options including wheelchairs and seating, as well as various types of personal care and safety equipment, with accompanying pictures and graphics.  Brief summaries of the features and appropriate use of high strength lightweight and ultra lightweight manual wheelchairs, Group 3 and Group 4 power wheelchairs and front, mid and rear drive wheel positions are described.  The use of tilt in space and recliner wheelchairs is disc used along with the differences between these two means of changing position.  The brief descriptions of different types of alternative drive controls include chin controls, head controls, switched hand controls,sip and puff, touch pads, mini joysticks and foot controls.

Seating options are also addressed in this brochure with summaries or the features and appropriate use of skin protection cushions, positioning cushions and backs, custom cushions and backs, Captain’s seating and rehab seating. Secondary supports such as anterior pelvic supports, anterior trunk supports, lateral trunk supports and medial and lateral thigh supports are also described.  And individual pages are dedicated to information about beds and support surfaces, patient lifts,vehicle lifts, ramps, elevators and stair lifts, bath safety equipment and home modifications.


The average person will know very little about complex rehab technology until they or their family member suddenly has a need for it.  It is an overwhelming time and difficult to process and retain all of the information provided to them at the time of the injury or diagnosis.  A brochure such as Know Your Rehab Options can provide a helpful resource for your customers as they sort through what they might require now or in the future to meet their seating, mobility and personal care needs.You can order this brochure online or through the VGM’s Off The Shelf Marketing Program.  And best of all, it can be customized with your company name and logo.

For more information on this and other helpful guides and resources,contact Mary Avenanti at 1-888-875-7707 or