Packer Perspective: The Rearview Mirror is Always Clearer than the Windshield

“In the business world, the rearview mirror is always clearer than the windshield.” – Warren Buffett

We have seen many changes in the last few years. We have had some good and many bad things that have put us in a position of change.

Our industry has moved in new directions that are not conducive to patient interests. We see many states with insurance plans that are leaving the state high and dry and patients without medically necessary equipment. The states are looking at a macro system, not a micro structure.

We have seen a great deal of benefit from outcomes and managing high-cost patients in respiratory and other areas. We are seeing a great benefit with our Functional Mobility Assessment (FMA) Outcomes Program in our side of the system as well. The University of Pittsburgh will be publishing a research paper using U.S. Rehab outcomes data in the first quarter of 2018. The published scientific research will help us put some of the rearview mirror views in the windshield for the payers. The data presented will ultimately help prevent costs and drive positive outcomes to the patient and providers.

We are able to see true measures that you providers – with the help of the FMA outcome tool – have been able to effect patient satisfaction and health benefit. Healthier days are a goal to achieve for any patient and/or condition that requires our products. Each patient is unique, but they also have consistent needs for pressure relief and stability along with continued monitoring.

U.S. Rehab was able to see a sneak peek of the data that is currently being analyzed. We have seen some great results from your work to collect outcomes data, and the opportunity to use that data to fight for CRT will be here very soon. Now we have to start the walk up the hill to show the payers the consistency of what good patient care can do for high-cost patients. We have seen the results. We can see where the CRT industry has been legislatively and how past issues have been handled in the rearview mirror. Now we need to turn the wipers on and get the haze off the windshield to strengthen our payer relationship. We are overcoming the negative effects of a large company who pulled our industry down.

With true patient reported outcomes data, we will be able to clear the windshield and move into the new normal with a clear understanding of where we have been and where we are going. If you have not already done so, please take the time to visit our outcomes website at, and learn the true benefit and positive results we are seeing in our industry. If you have questions or want to participate, contact U.S. Rehab at 800-987-7342.

Thank you for another year of your commitment to U.S. Rehab. If you have any questions, please call or email me anytime. I want to personally wish you a Happy Holiday season, and I am looking forward to 2018 to become one of our industry’s best years.

Greg Packer
President, U.S. Rehab