Power Mobility Device Prior Authorization Request Status Available on NAS IVR

Power Mobility Device Prior Authorization Request Status Available on NAS

IVR



Effective November 9, 2012, suppliers are able to access the

Interactive Voice Response (IVR) System, 1-877-320-0390, to check the status of

any PMD Prior Authorization Request they have submitted. Below are the

instructions for utilizing this new menu option.



To obtain the status of

the PMD Prior Authorization Request, the following steps are necessary:


  • Call the IVR, 1-877-320-0390

  • Provide the state in which the beneficiary resides

  • From the main menu select Option 3 on the touch tone keypad or speak, “PMD”

When requested provide the following information:

  • National Provider Identifier (NPI)

  • Provider Transaction Access Number (PTAN)

  • Last five digits of the Tax Identification Number (TIN)

  • Beneficiary’s Medicare Health Insurance Claim Number

  • Beneficiary’s first and last name as it appears on the Medicare card

  • Beneficiary’s date of birth

  • 5 digit alpha numeric HCPCS code submitted on the PMD Prior Authorization

    Request

Information Available



The IVR will provide the

applicable response as follows:


  • Notification that there is not a PMD Prior Authorization Request on file for

    that supplier, beneficiary, and HCPCS combination

  • Notification that the PMD Prior Authorization Request has been received and

    is processing

  • Notification that the PMD Prior Authorization Request has been received,

    completed processing, received an affirmative decision, and provide the Unique

    Tracking Number (UTN) necessary for claim submission

  • Notification that the PMD Prior Authorization Request has been received,

    completed processing, received a non-affirmative decision, and provide the

    Unique Tracking Number (UTN) necessary for claim submission

Note: If

multiple PMD requests are on file for the supplier, beneficiary, and HCPCs

combination each record will be returned followed by the caveat “this may be a

duplicate request”. To move through the list of records say “next request” or

“previous request”. You can also say “repeat that” to hear the request

again.



Navigation



Once all information has been provided, key or

speak the selection below to continue:


Touch-tone     Option Vocal

Option


1                     Repeat

That


4                     Change the

HCPCS


5                     Change Medicare

Number


6                     Change

NPI


7                     Change PTAN



In the event a supplier or

provider has questions regarding the PMD Prior Authorization project and are not

inquiring on the status of a specific PMD Prior Authorization Request, state

“PMD Questions” to be transferred to a Customer Service

Representative.



Suppliers will continue to receive the detailed decision

letter including the UTN in the mail. This IVR feature is intended to assist

suppliers in their Medicare billing. Suppliers may access information regarding

the PMD Prior Authorization demonstration on the NAS website,

https://www.noridianmedicare.com/dme/prior_authorization_demonstration_pmd/.